![]() This section describes the model and helps the reader understand conflict and the five different approaches to managing conflict. The model of conflict resolution presented has been used by informal and formal nurse leaders in a variety of health care environments. ![]() Fortunately, managing conflict is not something to be feared rather, it is something that can be learned and practiced. They observe and practice de-escalating situations and coaching people toward resolution. After learning their own preferred style, effective leaders learn to understand the styles of others and adapt their approaches accordingly. The first step to managing conflict is to reflect on your own experiences and understand your personal approach to conflict. Effective nurse leaders invest time understanding the causes of conflict and learn how to manage and resolve it. Conflict is inevitable, especially for leaders.
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