![]() The contact is then forwarded immediately to the next tile in the journey.įor this exercise, you'll set up a template to create task activities, and then set up a simple customer journey that generates a task associated with each member of a selected segment. Each contact who enters the tile during the journey will trigger creation of the activity, and that activity will also be associated with that specific contact. ![]() When you add an Activity tile to a customer journey, you'll choose an activity template, which establishes the type of activity it is, what it should be called, and more. For example, you might create a journey like the one you made in Create an interactive customer journey with conditions and signup, and then add an Activity tile behind the if/then condition that creates a phone-call task associated with each contact who submits the registration form. Your customer journeys can also generate these for you-usually for planning purposes. Use activities to plan and record customer interactions such as phone calls, tasks, or appointments. This article only applies to outbound marketing.
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